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Free shipping available on orders over $100, including TV's!
Free shipping available on orders over $100, including TV's!

TV Installation Service

We provide a hassle-free and professional TV mounting and installation experience, with the added benefit of personalized guidance on using your new TV before our technician leaves.

Note: This service is currently limited to the GTA & southwestern Ontario only.
Check back soon for expansion to more major markets across the country.

Frequently Asked Questions

What type of surfaces can a TV be mounted to?

We can mount your TV to a standard wood stud frame wall, up to 6ft off the ground. We do not offer mounting solutions to stone, tile, or other surfaces at this time. 

Will you take down and dispose of my old TV?

Our technicians would be happy to help take down an existing TV, however, our services do not disposal of old equipment.

Will the cords be embedded in the wall as part of my installation?

No. Cord concealment is not included in the TV Mounting Service. Cords will be neatly dressed and organzied as part of the service.

Will the packaging from my new products be removed and disposed of?

Our technician will unbox and test your Sony products. All packaging will be cleaned-up and tidied once the installation is done, but it will be your responsibility to dispose of the packaging.

Do I need to be home for my installation appointment?

For all installations we require a person, at least 18 years old, be present during the service.

How should I get ready for my TV mounting and installation service?

To facilitate a smooth installation process, please make sure the designated installation area is easily accessible and offers a safe working environment for our technicians. If there was a TV previously installed in the same location, kindly ensure it’s removed beforehand so that the area is free for the new TV to be installed. Additionally, please verify that the wall where the new television will be mounted is in good condition before our scheduled arrival.

When are installation appointments available?

For your convenience, Installation appointments are available from 9:00am to 7:00pm Eastern Standard Time (EST), 7 days a week (excluding national and statutory holidays).

Is my service guaranteed?

We are committed to your complete satisfaction which is why we offer a Peace-of-Mind Promise. If any issues arise during or after your service, please let us know right away. We’ll do whatever it takes to make it right, at no cost to you. Our work is guaranteed for 30 days.

 

Terms of Service

The installation services offered (the “Services”) are operated by TechEasy Inc. (the “Service Provider”).

By accessing or using the Services, you signify that you have read, understand and agree to be bound by this Agreement in all respects with respect to our provision of the Services, and your use of them.

BY USING THE SERVICES OR BY CLICKING TO ACCEPT THESE TERMS OF SERVICE, YOU ACCEPT AND AGREE TO BE BOUND AND COMPLY WITH THE TERMS AND CONDITIONS SET OUT OR INCORPORATED BY REFERENCE HEREIN. IF YOU DO NOT AGREE TO THESE TERMS OF SERVICE, YOU MUST NOT ACCESS OR USE THE SERVICES.

    1. Technician Services
      1. Technician Services. The Service Provider provides certain defined, fixed-price services (the “Technician Services”) that you may arrange to purchase (a “Booking Request”). The Technician Services will be performed by a technician in your area who has a separate independent contractor agreement with Service Provider (the “Technicians”), who may subcontract the performance of the Technician Services to any person.
      2. Booking Requests. Once you purchase the Services, the Service Provider will confirm your appointment via email with information about the Technician, which may include the Technician’s name and scheduled date and estimated time of arrival. You will also be able to contact the Technician by telephone or text message for the sole purpose of communication related to the applicable Technician Service.
      3. Timing and the Technician. The Service Provider’s ability to accept your Booking Request will be affected by your location, the Technician Service requested, the availability of qualified Technicians and other conditions beyond our control. We do not guarantee that your Booking Request will be accepted within any particular timeline or at all. 
      4. Cancellations and Rescheduling. By securing your appointment by purchasing the Services, you will be responsible for paying all fees associated with the cancellation or rescheduling of your appointment, if applicable.
    2. Limited Warranty and Disclaimer.
      1. Limited Warranty. The Service Provider represents and warrants that it shall perform the Technician Services using personnel of commercially reasonable skill, experience, and qualifications and in a professional and workmanlike manner in accordance with generally recognized industry standards for similar services.
      2. Notice of Breach. The Service Provider shall not be liable for a breach of the warranty set forth in Section 2(I) unless you give notice, in writing or over the phone by calling 647-501-0551, of the defective Technician Services, reasonably described, to TechEasy or The Sony Shop within thirty (30) days of the time when you discover or ought to have discovered that the Technician Services were defective.
      3. Remedy. Subject to Section 2(II), TechEasy shall use commercially reasonable efforts to fix the problem in a manner determined by us, which may include using the same or another Technician to attend the premises and fix the problem, or otherwise, at TechEasy’s discretion, reimbursing you for the amount you have paid for the Technician Service in kind.
      4. LIMITATION. THE REMEDY DETERMINED IN ACCORDANCE WITH SECTION 2(III) SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY AND TECHEASY’S ENTIRE LIABILITY FOR ANY BREACH OF THE LIMITED WARRANTY SET FORTH IN SECTION 2(I).
      5. DISCLAIMER OF WARRANTIES. EXCEPT FOR THE WARRANTY SET FORTH IN SECTION 2(I) ABOVE, TECHEASY MAKES NO WARRANTY WHATSOEVER WITH RESPECT TO THE TECHNICIAN SERVICES, PRODUCTS OR PARTS OR EQUIPMENT PURCHASED OR PROVIDED BY YOU IN CONNECTION WITH THE TECHNICIAN SERVICES, INCLUDING ANY (A) WARRANTY OR CONDITION OF MERCHANTABILITY; OR (B) WARRANTY OR CONDITION OF FITNESS FOR A PARTICULAR PURPOSE; OR (C) WARRANTY OF TITLE; OR (D) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE, OF TRADE OR OTHERWISE.

        SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER CONDITIONS AND WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU. YOU AFFIRM THAT WE SHALL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR ANY BREACH OF WARRANTY OR CONDITION CLAIMS IN RELATION TO THE TECHNICIAN SERVICES
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    3. General
      1. Technician Safety. No service or repairs will be provided if a Technician refuses to enter a residence due to the presence of animals, insects, unsanitary conditions or unsafe conditions, or is unable to provide service due to equipment that is not readily accessible. Circumstances where equipment is not readily accessible for a Technician includes, but is not limited to, instances where your equipment is located in a crawl space, attic or an area where a Technician cannot safely or easily access including obstructions by items permanently or temporarily placed on or around the equipment. In such instances, we will not provide service for that equipment and will deem that equipment ineligible for service.

        In the event of such unsanitary or unsafe conditions or where it is determined that your equipment is not readily accessible, as determined by the Service Provider acting reasonably, your Services may be immediately terminated. The fees paid for such services may be refunded at this time, minus a fee of $50 plus applicable taxes to cover the cost of the site visit.
      2. Broken Items. The Service Provider is not responsible for items that break during the performance of Technician Services that were already in disrepair or susceptible to breakage, including because of age or the lack of reasonable care and maintenance. Further, it is your responsibility to remove any fragile or valuable possessions from around the area or equipment to be serviced.
      3. Photographs. A Technician may take a photograph of the outside of your residence to evidence their arrival or of the work completed for internal reporting purposes or marketing purposes. Such photographs will not contain the image of any person or any personal information without such person’s consent. You understand and agree that such photographs are owned by the Service Provider and may be used for internal reporting purposes and marketing purposes.